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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710

Featuring exceptional amenities, the Grand Riviera Princess is a 5-star family-friendly hotel that offers 674 elegantly designed rooms, 12 pools, and a variety of dining options across 7 thematic restaurants. This Playa del Carmen hotel provides direct access to a pristine beach and all-inclusive services for a comprehensive vacation experience.

Rooms & Amenities

Rooms at Grand Riviera Princess include options like the Family Club Deluxe Junior Suite and the Laguna Villa Suite, some of which feature direct pool access. The elegantly designed spaces provide modern amenities such as flat-screen TVs, minibars, and private bathrooms, ensuring comfort for guests of all ages.

Dining & Culinary Experience

Dining at Grand Riviera Princess encompasses a diverse range of options, featuring 7 thematic restaurants including Mexican, Italian, Swiss, and Asian cuisines, alongside extensive buffet selections. Guests can relish the culinary experiences that vary daily with themed dinners and specialized offerings.

Leisure & Activities

Leisure activities include 12 pools, multi-sport courts, and a dedicated area for children’s activities like mini crafts and a mini disco. Guests can indulge in water sports or pamper themselves at the on-site spa, which boasts a variety of relaxation treatments.

Location & Transportation

Grand Riviera Princess is located within proximity to popular regional attractions such as Tulum and Cancun, offering convenient access for excursions. Additionally, transportation options are available, including shuttle services to Playa del Carmen's vibrant town center.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Junior Suite
Max:
3 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
Bathtub
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Family Club Room
Max:
3 persons
625 sq. feet 
Bed options:
1 King-size bed
Shower
Bathtub
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Deluxe Junior Suite Pool Access Only 13 years old
Max:
3 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
Bathtub
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Playa del Carmen 3.9 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 6.2 mi
Cancun (CUN) 31.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Smoking allowed in designated areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis
  • Archery
  • Sports trainer

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710
Map view
street view
Prolongacion 5 Avenida Manzana 20 Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
3000 ft
Restaurants
Koh Thai
4100 ft
Predio El Limonar fraccion 2
La Brasserie
4100 ft
El Limonar 1 Dentro del Hotel The Fives
Oka - Sushi Bar
4100 ft
Predio El Limonar fraccion 2
Club de Playa Selvamar
3700 ft
Playa Xcalacoco
La Marea
4000 ft
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Reviews and Ratings <br />

Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
7.0/10
Very good
Rooms
7.6
Location
8.0
Service
6.2
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
8.0
8.0/10 based on 1895 reviews
Avery
United Kingdom, December  2024
7.6/10

Overall, I had a lovely stay at this resort. The grounds were beautiful, and the pools offered a nice mix of fun and relaxation. However, some aspects, like the dining experience at the a la carte restaurants, left a bit to be desired. While the staff was generally friendly, there were a few service hiccups that could use some improvement.

Rooms
9.0
We enjoyed a spacious and clean junior suite with a whirlpool bath. The air conditioning worked well, and the minibar was stocked daily.
Service
7.0
The service was mostly attentive, especially at the pool area, where our pool waiter Grizelle really stood out. However, some staff members seemed a bit miserable, which could be improved.
Location
9.0
The resort is located conveniently close to pools and the beach, which was perfect for us.
Dining
5.0
The buffets offered a good variety, but the a la carte options were underwhelming, especially regarding quality and freshness.
Facilities
8.0
The facilities are extensive, with plenty of pools and beach access. However, the pool bars could benefit from better hours of operation.
Ethan
United Kingdom, December  2024
6.0/10

Overall, I had a mixed experience at the hotel. The grounds are beautiful and well-maintained but the rooms definitely need some attention. While the staff, especially the cleaners, were friendly and worked hard, the service was inconsistent and sometimes frustrating. The main dining options were limited and left much to be desired, which made the overall experience feel less like the luxury I was hoping for.

Rooms
5.0
The rooms unfortunately felt worn and damp, quite different from a 5-star standard. They were cleaned well but the air conditioning struggled to keep the room comfortable.
Service
6.0
Service from the cleaning staff was great but there were issues with inconsistency, especially regarding the mini bar and towel replacements.
Location
8.0
The hotel’s grounds are lovely and offer a solid location near various facilities, but it can feel overcrowded at times.
Dining
5.0
Dining was a letdown; the buffet options were repetitive and lacked the flair I expected from a resort, and the a la carte restaurants felt pre-cooked.
Facilities
6.0
The facilities are appealing visually but lacked adequate seating by the pools, which made it challenging during peak times.
Elliot
United Kingdom, November  2024
8.0/10

We had an excellent time at this resort, especially enjoying the massive rooms and the convenient private beach area. The friendly service and quality dining options stood out for us, but the loud music by the pools could be bothersome. Overall, it’s a great spot for a relaxing vacation, especially if you enjoy walking and lounging.

Rooms
9.0
Our Platinum room was spacious and well-kept, featuring great air conditioning and comfortable amenities. The cleanliness was top-notch, which added to our overall comfort.
Service
7.0
Service was generally friendly, though we faced some challenges with restaurant reservations through the app. Daily cleaning was consistent, but a bit more attention to details would have been nice.
Location
8.0
The resort is ideally located near the beachfront, with easy access to the Platinum beach area and other amenities. However, walking from our room to the lobby took about 10 minutes.
Dining
8.0
Dining options were plentiful with overall good quality food. We appreciated the variety of choices, especially in the à la carte restaurants, but the buffets could be a bit uneven in quality.
Facilities
8.0
Facilities are well-maintained with a nice pool area and beach lounges, though finding shaded sunbeds can be a hassle due to towel reservations.
Elliot
United Kingdom, October  2024
6.6/10

The resort is visually stunning, featuring beautiful views and private pools in the villas. However, the dining experience was lacking with long waits for room service and disappointing buffet options. The vibrant atmosphere at certain restaurants was enjoyable, but overall, I wouldn't choose to return due to the inconsistencies in service and food quality.

Rooms
8.0
We stayed in a villa with a beautiful view of the pond and our own private pool, which was wonderful. The room was spacious and clean.
Service
5.0
While staff were friendly, we encountered multiple issues with service, especially with room service being quite delayed.
Location
7.0
The location was beautiful, but I would recommend exploring Playa del Carmen for better dining options.
Dining
6.0
The buffet and la carte restaurants were underwhelming, though we did enjoy some experiences at Miso Thai and Chill Out Lounge.
Facilities
7.0
The resort has lovely pools and gardens, but there were issues with availability of cabanas and sunbeds.
Ethan
United Kingdom, September  2024
6.8/10

Our stay at the resort was quite the mixed bag. While the hotel grounds were beautifully maintained and the staff was generally friendly, we encountered several issues during our stay that left us feeling underwhelmed. The rooms were spacious but definitely showing their age, and the dining options, though decent, could use some improvement. The beach had some unfortunate aspects with seaweed and unpleasant smells, which dampened our beach experience.

Rooms
7.0
The rooms were spacious and clean but in need of a refresh. The decor felt tired, making it less appealing than we had hoped.
Service
6.0
Service was inconsistent; while some staff were friendly, we experienced long waits for assistance and a lack of proactive service, particularly when it came to resolving minor issues.
Location
8.0
The resort is located right by the beach, which is a significant plus. However, the presence of seaweed impacted the overall allure of the beach area.
Dining
6.0
Dining was okay; the themed restaurants had a nice atmosphere, but you had to reserve tables and deal with queues. The buffet food was hit or miss and lacked hot options.
Facilities
7.0
The facilities were generally well-kept, but there seemed to be a shortage of staff to fully cover the needs of such a large complex.
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