"The grounds are beautiful and it was lovely to see all the wildlife."
Drogo29 from United Kingdom
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"By one of the pools, they served freshly made tacos every day.. I highly recommend getting some, they were delicious!"
Brian Robert from United States
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"location,nature,pools,beach,very family friendly and we got everything for our little one, baby cot, baby chair, extra care"
Laura from Hungary
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Grand Riviera Princess, a 5-star Playa del Carmen hotel, offers 674 elegantly designed rooms and extensive amenities, including 15 pools and a spa. Guests can enjoy a variety of dining options with 7 thematic restaurants and exclusive services for families.
Rooms & Amenities
Rooms at Grand Riviera Princess feature spacious accommodations that cater to families and couples alike, including the Family Club Deluxe Junior Suite and the Platinum Suite. Many rooms provide direct access to the pool, and guests may also opt for exclusive services in the Platinum area.
Dining & Culinary Experiences
Dining at Grand Riviera Princess includes a diverse selection of cuisines, with 7 thematic restaurants such as La Vaqueria and Mamma Mia. The hotel also offers an international buffet and 9 bars, including the popular Maya Pool Bar for refreshments by the pool.
Leisure & Activities
Leisure activities at Grand Riviera Princess are abundant, featuring 12 pools including exclusive areas for families and adults. Guests can also engage in sports such as tennis and basketball, or enjoy organized animation activities like water aerobics and diving.
Family Services & Accessibility
The hotel offers services tailored for families, including babysitting and a mini club. Accessibility is a priority, with amenities for guests with reduced mobility, and transportation options include a daily shuttle to local attractions like Playa del Carmen and Tulum.
Must-do experiences
Dive into cenote Dos Ojos for breathtaking snorkeling adventures.
Savor authentic tacos al pastor at Taqueria El Fogon on 30th Ave.
Visit the ancient ruins of Tulum for stunning coastal views.
Explore the vibrant Playa del Carmen night market on 5th Avenue.
Indulge in handmade chocolates at Cacao Boutique for a sweet treat.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Junior Suite
2 persons
56 m²
1 King-size bed and 1 Sofa bed
Shower
Bathtub
room details
Deluxe Junior Suite Pool Access Only 13 years old
2 persons
56 m²
1 King-size bed and 1 Sofa bed
Shower
Bathtub
room details
Laguna VIlla Suite Adults Only 18 years old
2 persons
65 m²
1 King-size bed and 1 Sofa bed
Shower
Bathtub
room details
Platinum Suite
2 persons
61 m²
1 King-size bed and 1 Sofa bed
Shower
Bathtub
room details
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
Smoking allowed in designated areas
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Tennis court
Billiard tables
Darts
Table tennis
Archery
Sports trainer
Guest Parking
Dryer
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
At Grand Riviera Princess, guests can indulge in a diverse array of dining options that celebrate culinary traditions from around the world. From vibrant buffets to themed restaurants, each venue promises a unique experience filled with vibrant flavors and welcoming atmospheres.
Buffet Restaurant Green
International Buffet
Ambiance
Modern and vibrant, perfect for groups and families.
Key Offerings
A bountiful selection of dishes for breakfast, lunch, and dinner, featuring live cooking stations and a variety of global flavors.
Reservation
No
Open daily from 7:00 AM to 10:30 AM, 12:00 PM to 3:00 PM, and 6:00 PM to 11:00 PM.
Buffet Restaurant Orange
International Buffet
Ambiance
Modern and bright, suitable for casual dining with family and friends.
Key Offerings
A delightful buffet experience with an extensive range of international dishes, available for breakfast, lunch, and dinner.
Reservation
No
Open daily from 7:00 AM to 12:00 PM, 1:00 PM to 3:00 PM, and 6:30 PM to 10:00 PM.
Grill Restaurant La Vaqueria
Grill/BBQ
Ambiance
Modern and inviting, perfect for a hearty dinner.
Key Offerings
Savor a selection of grilled meats and BBQ delights in an atmosphere that invites convivial dining.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Italian Restaurant Mama Mia
Italian
Ambiance
Modern and romantic, ideal for intimate gatherings.
Key Offerings
Authentic Italian cuisine featuring classic dishes served in a cozy setting, perfect for an enchanting dinner experience.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Snack Sunset Restaurant
International
Ambiance
Modern and relaxed, great for casual bites.
Key Offerings
Enjoy light meals and snacks throughout the day in a welcoming atmosphere, perfect for a relaxed lunch or breakfast.
Reservation
No
Open daily from 7:00 AM to 10:30 AM and 12:30 PM to 3:00 PM.
Snack Riviera Restaurant
International
Ambiance
Modern and cozy, excellent for casual dining.
Key Offerings
A variety of light bites and snack options available, perfect for a casual lunch or breakfast in a laid-back setting.
Reservation
No
Open daily from 7:00 AM to 10:30 AM and 12:30 PM to 3:00 PM.
Swiss Thematic Restaurant La Fondue
European
Ambiance
Family friendly and modern, setting a welcoming vibe for all guests.
Key Offerings
Experience a delightful fondue dining adventure with family and friends in a special themed setting.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Asiatic Restaurant Miso
Asian
Ambiance
Traditional and inviting, providing a serene dining experience.
Key Offerings
Embrace the rich flavors of Asian cuisine with a menu celebrating traditional dishes in a tranquil environment.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Seafood Restaurant Las Olas
Seafood
Ambiance
Modern with a coastal flair, perfect for seafood lovers.
Key Offerings
Dive into an exquisite selection of fresh seafood dishes, crafted to delight the senses in a stylish setting.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
International Gourmet Restaurant Le Fleur
International
Ambiance
Modern and romantic, created for a fine dining experience.
Key Offerings
Indulge in gourmet dishes that fuse international flavors, designed for a sophisticated dining experience.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Chill Out Restaurant
International
Ambiance
Modern with a relaxed atmosphere, perfect for winding down the day.
Key Offerings
A casual dining option offering a range of international dishes in a comfortable setting, ideal for a laid-back dinner.
Reservation
No
Open daily from 6:00 PM to 11:00 PM.
Mexican Restaurant La Hacienda
Mexican
Ambiance
Traditional and festive, reflecting the heart of Mexican culture.
Key Offerings
Enjoy the vibrant flavors of Mexico in a charming setting, perfect for an authentic dining experience.
Stunning beach known for its soft sand and crystal-clear waters, perfect for sunbathing and water sports.
Cenote Misterio Maya
10-minute drive
Natural sinkhole offering swimming and relaxation amidst lush vegetation, popular for its unique geological features.
Xcalacoco Beach
25 minutes walking
Quieter beach with pristine shoreline, ideal for family outings and picnic activities by the sea.
Grand Coral Beach Club
10-minute drive
Exclusive beach club with dining options and water activities, perfect for sun seekers and water sports enthusiasts.
Water Sports
15 minutes driving
Various water sports including snorkeling and paddleboarding available at nearby beaches, rentals easily accessible.
Golf at El Camaleon
20 minutes driving
Championship golf course featuring stunning views and varied landscapes, a must for golf enthusiasts.
Yoga Classes
15 minutes walking
Local studios offer peaceful yoga sessions aimed at relaxation, perfect for solo travelers seeking tranquility.
La Brasserie
15 minutes walking
Charming eatery serving French and local cuisine, known for its fresh seafood and cozy outdoor seating.
Oka - Sushi Bar
15 minutes walking
A stylish sushi bar offering an extensive menu of rolls and sashimi, perfect for a casual dining experience.
Restaurante Skylights
13 minutes walking
Rooftop dining experience with stunning views, specializing in seafood and international dishes.
La Vaquita
10-minute drive
Vibrant bar known for its party atmosphere and lively music, offering a fun night out for all ages.
Coco Bongo
10-minute drive
World-renowned entertainment venue featuring live shows and dance performances, a highlight for nightlife lovers.
Getting around
City Centre
Playa del Carmen10 min
·
6.3
km
Airports
Aeropuerto de Playa del Carmen (PCM)15 min
·
9.9
km
Cancun (CUN)76 min
·
50.5
km
Reviews and Ratings
Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
7.0/10
Very good
Rooms
7.6
Location
8.0
Service
6.2
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
7.8
7.8/10 based on 1360 reviews
Avery
United Kingdom,
December
2024
7.6/10
Overall, I had a lovely stay at this resort. The grounds were beautiful, and the pools offered a nice mix of fun and relaxation. However, some aspects, like the dining experience at the a la carte restaurants, left a bit to be desired. While the staff was generally friendly, there were a few service hiccups that could use some improvement.
Rooms
9.0
We enjoyed a spacious and clean junior suite with a whirlpool bath. The air conditioning worked well, and the minibar was stocked daily.
Service
7.0
The service was mostly attentive, especially at the pool area, where our pool waiter Grizelle really stood out. However, some staff members seemed a bit miserable, which could be improved.
Location
9.0
The resort is located conveniently close to pools and the beach, which was perfect for us.
Dining
5.0
The buffets offered a good variety, but the a la carte options were underwhelming, especially regarding quality and freshness.
Facilities
8.0
The facilities are extensive, with plenty of pools and beach access. However, the pool bars could benefit from better hours of operation.
Ethan
United Kingdom,
December
2024
6.0/10
Overall, I had a mixed experience at the hotel. The grounds are beautiful and well-maintained but the rooms definitely need some attention. While the staff, especially the cleaners, were friendly and worked hard, the service was inconsistent and sometimes frustrating. The main dining options were limited and left much to be desired, which made the overall experience feel less like the luxury I was hoping for.
Rooms
5.0
The rooms unfortunately felt worn and damp, quite different from a 5-star standard. They were cleaned well but the air conditioning struggled to keep the room comfortable.
Service
6.0
Service from the cleaning staff was great but there were issues with inconsistency, especially regarding the mini bar and towel replacements.
Location
8.0
The hotel's grounds are lovely and offer a solid location near various facilities, but it can feel overcrowded at times.
Dining
5.0
Dining was a letdown; the buffet options were repetitive and lacked the flair I expected from a resort, and the a la carte restaurants felt pre-cooked.
Facilities
6.0
The facilities are appealing visually but lacked adequate seating by the pools, which made it challenging during peak times.
Elliot
United Kingdom,
November
2024
8.0/10
We had an excellent time at this resort, especially enjoying the massive rooms and the convenient private beach area. The friendly service and quality dining options stood out for us, but the loud music by the pools could be bothersome. Overall, it's a great spot for a relaxing vacation, especially if you enjoy walking and lounging.
Rooms
9.0
Our Platinum room was spacious and well-kept, featuring great air conditioning and comfortable amenities. The cleanliness was top-notch, which added to our overall comfort.
Service
7.0
Service was generally friendly, though we faced some challenges with restaurant reservations through the app. Daily cleaning was consistent, but a bit more attention to details would have been nice.
Location
8.0
The resort is ideally located near the beachfront, with easy access to the Platinum beach area and other amenities. However, walking from our room to the lobby took about 10 minutes.
Dining
8.0
Dining options were plentiful with overall good quality food. We appreciated the variety of choices, especially in the a la carte restaurants, but the buffets could be a bit uneven in quality.
Facilities
8.0
Facilities are well-maintained with a nice pool area and beach lounges, though finding shaded sunbeds can be a hassle due to towel reservations.
Elliot
United Kingdom,
October
2024
6.6/10
The resort is visually stunning, featuring beautiful views and private pools in the villas. However, the dining experience was lacking with long waits for room service and disappointing buffet options. The vibrant atmosphere at certain restaurants was enjoyable, but overall, I wouldn't choose to return due to the inconsistencies in service and food quality.
Rooms
8.0
We stayed in a villa with a beautiful view of the pond and our own private pool, which was wonderful. The room was spacious and clean.
Service
5.0
While staff were friendly, we encountered multiple issues with service, especially with room service being quite delayed.
Location
7.0
The location was beautiful, but I would recommend exploring Playa del Carmen for better dining options.
Dining
6.0
The buffet and la carte restaurants were underwhelming, though we did enjoy some experiences at Miso Thai and Chill Out Lounge.
Facilities
7.0
The resort has lovely pools and gardens, but there were issues with availability of cabanas and sunbeds.
Ethan
United Kingdom,
September
2024
6.8/10
Our stay at the resort was quite the mixed bag. While the hotel grounds were beautifully maintained and the staff was generally friendly, we encountered several issues during our stay that left us feeling underwhelmed. The rooms were spacious but definitely showing their age, and the dining options, though decent, could use some improvement. The beach had some unfortunate aspects with seaweed and unpleasant smells, which dampened our beach experience.
Rooms
7.0
The rooms were spacious and clean but in need of a refresh. The decor felt tired, making it less appealing than we had hoped.
Service
6.0
Service was inconsistent; while some staff were friendly, we experienced long waits for assistance and a lack of proactive service, particularly when it came to resolving minor issues.
Location
8.0
The resort is located right by the beach, which is a significant plus. However, the presence of seaweed impacted the overall allure of the beach area.
Dining
6.0
Dining was okay; the themed restaurants had a nice atmosphere, but you had to reserve tables and deal with queues. The buffet food was hit or miss and lacked hot options.
Facilities
7.0
The facilities were generally well-kept, but there seemed to be a shortage of staff to fully cover the needs of such a large complex.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Grand Riviera Princess serves a full breakfast for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish
Year renovated:
2007
Number of rooms:
613
Former name
grand riviera princess all suites & spa resort
FAQs
About Grand Riviera Princess
What is the distance from Grand Riviera Princess to Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen.
What are the check-in and check-out times at Grand Riviera Princess?
Check-in is at 15:00 and check-out is at 12:00.
What dining options are available at Grand Riviera Princess?
The hotel features 2 international main buffets and 7 a la carte restaurants offering diverse culinary options.
Is there a fitness center at Grand Riviera Princess?
Guests can access a state-of-the-art fitness center that covers 300 m².
What room amenities does Grand Riviera Princess provide?
Rooms include air conditioning, a flat-screen satellite TV, a minibar, and a private balcony.
What entertainment options are available at Grand Riviera Princess?
Guests can enjoy live performances, a nightclub, and a wide range of activities such as archery and water sports.
Where is Grand Riviera Princess located?
The hotel is situated next to a beautiful white sandy beach in Riviera Maya, 9 km from downtown Playa del Carmen.
Is parking available at Grand Riviera Princess?
Private parking is available on-site free of charge without reservation.